Refund policy
RETURN AND EXCHANGE
You have 14 days from the day after receiving your order to make a return and exchange request by writing to us at info@martinmartin-paris.com.The items must be returned in their original packaging, new, unworn, unwashed and with the labels intact and attached.
From France
You have two options:
Send us your package for free
Write to us at info@martinmartin-paris.com specifying your order number and the item you wish to return. Stick the prepaid return label you will give us on your package and go to the nearest post office.
Come and see us
It is also possible to drop off your package in our showroom in Paris.
You can write to us at info@martinmartin-paris.com to let us know about your visit and tell us if you would like to try on another size or another model on the spot.
From the rest of the world
The return and exchange is at your expense and risk via the carrier of your choice. However, the return is offered to you in the hypothesis where the delivered article is not in conformity with your order. In this case, write to us at info@martinmartin-paris.com to receive a prepaid return label.
After receiving an e-mail from us confirming the validation of your return, send us back your package to the following address
Martin Martin Paris Capucine Martin17
bis rue de Paradis 75010 Paris
___________________
The refund will be made as soon as possible and at the latest within 14 days from the receipt of your return package.
The refund will be made as soon as possible and at the latest within 14 days from the reception of your return package, via the payment method used for your order, if the return was made in compliance with the rules set out above.